Burger King

Reviews about Burger King

• 1 / 5

  By Jennifer Hackworth
  I'm so done with Burger King. We hadn't been to Burger King in several months, I'm talking close to six months, because of all the issues. We decided to give this place one last chance. When I pulled in, there was one car parked in the parking lot and no cars in the drive thru. The place was empty. I figured we had a really good chance at getting the order made correctly. Boy was I wrong. I ordered a Junior Whopper meal with onion rings, medium with a root beer and a Whopper meal with ketchup and cheese only, fries, large with a Diet Coke. For starters, the woman over the intercom was barely understandable. Her accent was so thick and she spoke so softly with her mouth so close to the microphone that it was just a horrible combination. I got the order in and pulled around to the first window. I handed her my card, she swiped and handed me back the receipt and my card. She hands me two drinks. She then asked me to pull up to the next window. Now, there was no one behind me. Its not like I was going to hurt their numbers or productivity. So I pulled up. And I waited. And I waited. 15 minutes later they brought me a bag. I opened it to check and it was completely wrong. There was chicken nuggets, a sandwich and two boxes of fries. I told the guy that it was wrong and he asked me if I was sure. Um, yeah I'm sure. I know what I ordered! I even had the receipt that said what I ordered. So he takes the bag back, tells me he'll check and to give him a minute. 8 minutes later another person comes back and asks what I ordered. I showed him the receipt and he walks off. 4 minutes later a woman comes to the window with a bag. She hands it to me and I say "Thank you! Hang on just a second. Can I get the zesty onion ring sauce?" She turns to get the sauce and I check the bag. Two sandwiches, one smaller, one larger, a fry and an onion ring. I take the sauce, thank her again and drive home. Once I got home I handed my husband his Whopper and fries and I take my Whopper Jr. and onion rings. My husband unwrapped his sandwich...only to find lettuce, tomatoes, onions, etc....with no ketchup and no cheese. I had asked for "only ketchup and cheese." (I even checked the receipt to be sure.) I am so tired of the long wait and the incompetency of the workers. Our order is never right the first time, which causes our wait time to be even longer. We're officially done with Burger King. Sadly, its not just this Burger King. Every BK we've ever been to has the same issues. Its almost as if its corporate policy to screw up orders, or to make the customer wait ridiculous lengths of time. Avoid BK...unless you like getting someone else's order, waiting for 30 minutes for a cold burger and then getting home to find its still wrong. If you like that, then by all means, enjoy Burger King!
  December 01, 2016
• 2 / 5

  By Jose Mercado
  Usually just run through the drive through for my kids with no issues. Today, definitely subpar service. Could not take my order correctly, mixed up orders with another car, and ended up getting my order wrong (toppings in daughters hamburger when asked for none).
  August 02, 2016
• 2 / 5

  By Tali Rayya
  I've only had one bad experience with customer service dealing with one of the managers so in opposition of other reviews I have to say the customer service for me personally has been good. On the other hand I have to give two stars because I've gotten sick every single time I've eaten here. Like, stomach pains, cramps, diarrhea (tmi idc) etc. Though I've come to realize as I've traveled to various states across the southern U.S. that no matter what Burger King I go to I'm going to get sick. Corporate BK really seems like it needs to revamp its food safety training.
  July 20, 2016